Ford has grappled with reliability across several models. The Ford Focus (2012-2016) faced transmission problems, while some F-150s with EcoBoost engines suffered power loss and fires. Engine stalling plagued Ford Escapes, and Explorer SUVs had suspension issues.
Recent reports also indicate reliability concerns with the Mustang Mach-E's infotainment system glitches. These issues raise doubts about Ford's overall reliability, causing inconvenience, safety risks, and financial burdens for owners.
Ford cars often depreciate faster than competitors, leading to higher long-term ownership costs. For instance, Kelley Blue Book and Edmunds consistently show that Ford vehicles tend to retain less of their value over time compared to counterparts from manufacturers like Toyota, Honda, and Subaru.
A study by iSeeCars.com found that several Ford models, including the Fiesta, Fusion, and Taurus, experienced above-average depreciation rates, with some depreciating by over 50% within five years. This rapid depreciation can significantly impact resale values, potentially resulting in greater losses for Ford owners when they decide to sell or trade in their vehicles.
Many Ford models have faced criticism for their subpar fuel efficiency, impacting owners with higher fuel expenses over time. The Ford F-150 Raptor, known for its power and off-road capabilities, falls short in fuel economy compared to other trucks in its class, with an EPA-estimated 16 mpg combined.
Similarly, the Ford Explorer, a popular SUV choice, lags behind competitors in fuel efficiency, with some models averaging around 20 mpg combined. Even smaller vehicles like the Ford Fiesta and Focus struggle to match the fuel efficiency of their counterparts, with EPA-estimated combined mpg ratings below 30.
Several Ford vehicles have been noted for their lackluster interior quality, often feeling cheaply made or lacking refinement compared to competitors. For instance, the Ford Fiesta and Focus have been cited for extensive use of hard plastics and subpar materials throughout the cabin, resulting in a less premium feel.
Reviews of the Ford Escape have highlighted issues with outdated design elements and inferior materials, detracting from the overall comfort and aesthetics of the interior. Additionally, compared to rivals such as Honda and Toyota, Ford's infotainment systems have been criticized for being less intuitive and responsive.
Ford's tech offerings have lagged behind competitors, leaving buyers feeling shortchanged. The Mustang Mach-E, for instance, lacked a crucial over-the-air update feature at launch, limiting its ability to receive software improvements remotely—a standard feature in many electric vehicles.
Moreover, while Ford's SYNC infotainment system has improved, it still trails behind rivals like Tesla's intuitive touchscreen interface or GM's advanced Super Cruise autonomous driving technology. The absence of cutting-edge features such as fully digital instrument clusters, augmented reality navigation, and advanced driver-assistance systems in some Ford models is really not a good look for the company.
When it comes to driving dynamics, many reviewers have criticized Ford’s take. The Ford Fiesta has been noted for its numb steering and lackluster handling, failing to deliver the engaging driving experience expected in its class. Similarly, models like the Ford Fusion have been described as competent but uninspired, lacking the agility and responsiveness found in competitors.
Even performance-oriented models like the Mustang have faced scrutiny for their handling dynamics, with some enthusiasts finding them less precise and engaging compared to rival sports cars. These observations suggest that Ford vehicles may not provide the same level of driving excitement and satisfaction as other brands.
Evidence suggests that Ford vehicles often suffer from poor resale value compared to rivals. According to automotive research firms like Kelley Blue Book and Edmunds, Ford cars and trucks tend to depreciate faster than comparable models from competing brands.
For example, a three-year-old Ford Fusion may retain significantly less value than a Toyota Camry or Honda Accord of the same age and condition. This lower resale value means that Ford owners could face greater financial losses when selling or trading in their vehicles.
Safety concerns have shadowed some Ford models despite standard safety features. For instance, the Ford Explorer faced scrutiny for its rollover risk, prompting recalls and investigations by safety agencies. Additionally, certain Ford vehicles, like the Fiesta and Focus, received lower safety ratings due to issues such as subpar crash test performance and inadequate safety features.
Notably, the Takata airbag recall affected millions of Ford vehicles, raising alarms about potential safety risks. You’ll want to do thorough research into safety ratings and recall history before purchasing a Ford vehicle.
Despite recent improvements, doubts linger regarding the long-term durability of Ford vehicles compared to rivals. Consumer reports and surveys indicate recurring concerns. For instance, while Ford has made strides in quality, competitors like Toyota and Honda often outperform in long-term reliability assessments.
Issues such as transmission problems in certain models and reports of premature component wear contribute to this skepticism. While Ford has implemented measures to enhance durability, including quality control enhancements and material improvements, some consumers remain cautious.
Ford owners have voiced dissatisfaction with the company's customer service, citing various challenges in resolving issues or obtaining timely assistance. Reports of long wait times for appointments at Ford service centers, difficulty in reaching knowledgeable support staff, and delays in getting repairs scheduled and completed all contribute to customer frustration.
Furthermore, some customers have expressed exasperation with the responsiveness of Ford's corporate customer service channels, noting instances of unreturned phone calls or emails regarding warranty claims or vehicle complaints.
