It's Just an Overpriced Toyota
While Lexus is positioned as Toyota's luxury brand, critics often argue that the premium price tag doesn't justify the marginal improvements over Toyota models. Many Lexus vehicles share platforms, engines, and components with their Toyota counterparts, merely adding luxury touches and badges.
For instance, the Lexus ES is essentially a Toyota Camry with upgraded materials and features, while the Lexus RX shares much of its DNA with the Toyota Highlander. This parts-sharing strategy allows Toyota to maximize profits but leaves many consumers questioning whether the substantial price difference is truly representative of its quality.
Leaks Everywhere
A persistent issue reported by Lexus owners is the prevalence of various fluid leaks throughout their vehicles. Common problems include oil seepage from valve covers and timing covers, particularly in older models with high mileage.
Water leaks are another frequent complaint, with sunroofs and windshields being typical culprits. These issues often stem from deteriorating seals and gaskets, which can lead to more serious problems if left unaddressed. The water leaks can cause electrical issues, interior damage, and unpleasant odors.
Underwhelming Performance
Despite their luxury status, many Lexus models are criticized for delivering lackluster performance compared to their German and American competitors. The brand's focus on comfort and reliability often comes at the expense of driving dynamics and excitement. Many Lexus vehicles are equipped with conservative powertrains that prioritize fuel efficiency over performance, resulting in uninspiring acceleration and handling characteristics.
The prevalence of continuously variable transmissions (CVTs) in some models further dampens the driving experience, creating a disconnected feel between driver input and vehicle response.
Costly to Fix
Although Lexus vehicles are generally reliable, when repairs are necessary, they can be exceptionally expensive. The use of specialized parts, complex electronics, and the need for dealer-specific diagnostic tools often results in high repair costs.
Even routine maintenance can be significantly more expensive than equivalent services on Toyota models. Parts availability can also be an issue, with some components only available through dealerships at premium prices. Labor costs at Lexus service centers are typically higher than at independent mechanics, and many repairs require specialized knowledge or tools that aren't widely available outside the dealer network.
Lackluster Infotainment System
One of the most consistent criticisms of Lexus vehicles is their outdated and user-unfriendly infotainment system. The Remote Touch Interface, which uses a mouse-like controller or touchpad, is often described as difficult to use, distracting, and less intuitive than systems offered by competitors.
The learning curve is steep, and even experienced users find it challenging to navigate menus while driving. The graphics and user interface often feel dated compared to more modern systems from other luxury brands. Toyota has historically been slower in adopting new features, such as Apple CarPlay and Android Auto.